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Call & Voice Recording, Telephone Logging & Quality Monitoring Systems

For telephone call recording, screen / data capture, agent monitoring, quality improvement systems or workforce analytics:- Business Systems UK Ltd is the largest independent specialist in this field.

 
 
 
Telephone Call Recording Systems
From small business phone recording systems for transaction verification or compliance, to large scale solutions for call centres, financial institutions, and the public safety sector.
 
CRM, Quality Management & Training Solutions
Recording, logging, monitoring, and analysing customer interaction for quality control and agent training, with crm software measurement tools.
 
 
 
'Pay As You Go', Rental or Lease
For short-term or flexible recording needs, these services offer the ability to turn the tap on or off and do not require significant capital investment.
 
System Upgrades
Smooth migration to the latest products and solutions, including the market-leading Vocal Recorders and Nice range.
 
 
 
Call Centre Consultancy & Call Recording Consulting
For enhancing your contact centre operations, system Health Checks, scoping new projects, and project management of installations.
 
Training
From agent or manager training on your new call recording system, to assistance in developing a total quality programme for your contact centre.
 
 
 
Service, Maintenance & Fully Managed Recording Services
Preventative annual maintenance contracts, health checks or audits, or a reactive call-out maintenance service.
 
ADVICE DESK
For expert, professional advice, ask the Advice Desk!
 
 
 


Sales:
0800 458 2988


Switchboard:
020 8326 8200

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