If an ‘off the shelf’ call recording
solution does not fulfil customer requirements, then a customised
solution from Business Systems’ Application Development team
could be the answer. Business Systems UK offers full technical consultation
services, which provide new or enhanced functionality for call recording
solutions through programming techniques.
Key Components
|
| |
• |
Project Scoping – Gaining a thorough
understanding of the exact customer requirements, determining feasibility,
costs, associated work and formalising a project development plan |
| |
• |
Design – creating and agreeing design
and structure of the project |
| |
• |
Building, Testing and Implementation – Undertaken
within Project Management controls |
Key Benefits
|
| |
• |
Time and cost savings through more efficient
processes |
| |
• |
Eliminating the need to invest in more call recording equipment
with addition of new features or integration previously not available |
| |
• |
Easier and quicker ongoing systems maintenance |
| |
• |
Phased adoption of new technologies |
Back to Consultancy Overview
