Call Centre Recording Equipment Training - Systems Usage

To ensure you are gaining maximum benefit from your call recording solutions, Business Systems provides high quality, structured and bespoke training services.

Whether re-training after a system upgrade, simply taking some refresher training or training additional people to cover for potential sickness or holiday, we recommend that a minimum of 2 Master Level Users are maintained per organisation.

Business Systems provides training either at its training centre in Isleworth, Middlesex, or at your prefered site for the following:

	•	NiceUniverse
	•	Nicelog
	•	NiceCLS –fundamentals & advanced
	•	Mirra Series
	•	Wordnet Series
	•	Nicevision –(CCTV monitoring)
	•	PC Basics
	•	PC Advanced

All levels of training are available from basic user levels, systems administrator level to complex technical training. All our training courses are conducted by fully experienced and accredited trainers.
 

Summary of Key Benefits
	•	Develop and enhance end user knowledge
	•	Learn beneficial additional product features, saving time and increasing productivity
	•	Save management time by bringing new recruits up to speed quickly
	•	Ensuring access to calls during periods of sickness or holiday
	•	Provide hands-on practical experience to re-enforce new skills learnt
	•	Acquire excellent referral documentation and user manuals

COURSE LENGTH – Typical courses last just half a day. For more complex systems, including training on quality monitoring software, courses can last up to 3 days.

For more information or full course details including costs request our latest course catalogue call 0208 326 8200 or email service-mgr@businesssystemsuk.com

 
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