Abbey Legal Protection use VoIP Call Recording as a Unique Differentiator
Implementing a call recording solution to improve the quality of customer service becomes a key differentiator for this client.
|
| |
Call Recording case study...
CEMEX, a global leading supplier of cement, ready-mixed concrete and aggregates expand call recording to make sales and distribution more efficient at two sites.
|
| |
Surrey Police set standards on customer service...
A new call handling procedure is developed to improve service, which is adopted into the National Call Handling standards for all police forces.
|
| |
Eurotunnel uses Nice Universe...
Eurotunnel uses Nice Universe quality monitoring to improve training, increase sales and productivity.
|
| |
Lifestyle Services Group and Policy Administration Services...
Lifestyle Services Group and Policy Administration Services restore an existing call recording solution using specialist services from Business Systems.
|
| |
Southern utilities company updates call recording to provide better customer service...
Wessex Water updates call recording to provide better customer service by opting for the Nicelog solution from Business Systems.
|
| |
It's a fast response...
IResponse, a Scottish outsourcing call centre use call recording to prove campaign performance utilising the Auto Exporter application from Business Systems, which delivers calls to the customer automatically each morning.
|
| |
London's Largest Courier Kisses Goodbye to DAT Tapes...
Addison Lee, London's largest courier opts for software based recording, with centralised network archiving and web based quality evaluation software, Vocal Enterprise…
|
| |
Northern Doctors On Call...
Vocal Recorders helps Docs on call providing a centralised facility to record all landline and mobile calls.
|
| |
Major Outsourcer, Prolog Partners with BSL to Optimise Quality Management...
Prolog - major UK contact centre outsourcing provider invests in Quality Improvement programme with Business Systems using NiceUniverse.
|
| |
Recording
999 calls at Dorset Ambulance NHS Trust...
Dorset Ambulance NHS Trust have upgraded their voice and
radio recording system to the new Mirra Series 2 cost
effective recording solution from Business Systems UK
Ltd. |
| |
Retail Quality Measurement Success...
Tesco, the UK's largest supermarket retail organisation,
has chosen Business Systems UK Ltd (BSL) to implement,
automate and optimise their approach to quality measurement. |
| |
Major VoIP Supplier...
BSL has been selected as chosen supplier for two major
VoIP implementations for blue-chip UK organisations. |
| |
Leading Asian bank chooses
BSL for their compliance recording requirements...
Woori bank (formerly Hanvit Bank), the largest Commercial
bank in Korea has chosen NiceCall, supplied by Business
Systems UK Limited to record all its dealing activity
in its most profitable overseas branch. |
| |
Teachers Provident Society choose
BSL to facilitate telephone ordering...
Teachers Provident Society, the fifth largest friendly
society in the UK, has recently chosen to partner with
Business Systems UK Ltd (BSL). |
| |
Yorkshire Building Society revolutionises
their approach to managing call centre performance...
Yorkshire Building Society, one of the largest mutual
organisations in the UK has entered into a new partnership
with Business Systems to expand its call recording capacity.
|
