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Event: Improving Performance in the Contact Centre
Below are some of the speaker presentations from the March 2007 Leeds conference. The best way to view these presentations is to download them to your computer. To do this, right click on the link to the one you're interested in and select Save Target As...
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Judy Smyth, Keynote, CCA - Setting Standards (ppt - 1.9mb) |
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Paul Miller, Prolog - Case Study 2 (ppt - 550kb) |
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Stephen Sawyers, Business Systems - Turning the Theory into Practice (ppt - 335kb) |
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David Mason, Business Systems - Advanced Analytic (ppt - 4.0mb) |
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Paul Desbois, OPEX Hosting - Hosted Telephony Applications (ppt - 206kb) |
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Paul Cooper, Keynote, ICS - Focus on Customer Service 2 (ppt - 287kb) |
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Gareth Owen, BeVoice - Achieving OFCOM (ppt - 966kb) |
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Andrew Mews, Netbanx - Operation Efficiency (ppt - 562kb) |
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Chris Boking, QPC - Workforce Management (ppt - 1.4mb) |
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