Conferences, Exhibitions & Events
 

Conference: Contact Centre Planning 2009
Venue: Novotel, London West, One Shortlands, London, W6 8DR
Date: 27 & 28 April 2009

Visit us at the Professional Planning Forums annual conference, with over 400 delegates expected for the conference and the Gala awards dinner, Contact Centre Planning 2009 is the biggest event of its kind in Europe. This is the must-attend event for MI analysts, resource planners, contact centre managers, directors and others interested in operational strategy and the role of planning/management information in delivering change.

Event: Realising Savings & Increasing ROI: A Survival Guide for 2009
Venue: Andaz, Liverpool Street, London, EC2M 7QN
Date: 29 April 2009

Hosted by Business Systems this seminar tailored to the financial sector will give practical guidance on how you can significantly reduce your voice recording costs or simply get more from your existing investment. Understand the initiatives major banks have employed to streamline costs and gain insight into how hybrid solutions offering a blend of Hosted and CPE recording solutions can produce tangible savings during uncertain times. This seminar will also identify what reductions can be negotiated with suppliers of service and support contracts.

Find out more and register here>>

Event: Third Annual Contact Centre Conference 2009
Venue: St James' Park, Newcastle upon Tyne
Date: 13 May 2009

Come and visit our exhibition stand at the Third Annual Contact Centre Conference. Our consultants will be available to advise on a variety of topics ranging from call recording to quality monitoring and advanced analytics through to workforce management and campaign management solutions.

Event: Setting Standards for Improving Performance in Customer Service Forum

- GLASGOW -
Venue: House for An Art Lover, Bellahouston Park, Glasgow
Date: 27 May 2009

This Regional ICS Forum hosted by Business Systems showcases improvements which can be made in customer services designed to enhance performance and improve ‘experience’ and ‘delivery’. Highlighting best practice, find out how Standard Life have leveraged a 10 year managed service relationship to ensure their customer service levels continue to exceed expectations. Call Recording, Quality Monitoring, Analytics and Campaign Management all have a part to play in setting standards for delivering excellent customer service but how can you make it work for your organisation? Find out in this forum!

Find out more and register here>>
 

- NOTTINGHAM -
Venue: BioCity, Pennyfoot Street, Nottingham
Date: 11 June 2009

This Regional ICS Forum hosted by Business Systems showcases improvements which can be made in customer services designed to enhance performance and improve ‘experience’ and ‘delivery’. Using case study material and data from best practice implementations find out how you can use Call Recording, Quality Monitoring, Analytics and Campaign Management for setting standards in delivering excellent customer service in your organisation!

Find out more and register here >>
 

- BRISTOL -
Venue: SS Great Britain, Great Western Dockyard, Bristol, BS1 6TY
Date: 02 July 2009

This Regional ICS Forum hosted by Business Systems showcases improvements which can be made in customer services designed to enhance performance and improve ‘experience’ and ‘delivery’. Using case study material and data from best practice implementations find out how you can use Call Recording, Quality Monitoring, Analytics and Campaign Management for setting standards in delivering excellent customer service in your organisation!

Find out more and register here>>
 

Event: CSA & DBSG Annual Conference & Exhibition
Venue: Hilton Metropole, Brighton
Date: 09 & 10 Sept 2009

Come and visit Business Systems’ sister company OPEX Hosting at the definitive conference for everyone involved in the credit collection and debt sales and purchase industry. OPEX will be showcasing their outbound programmed dialling solution.

Exhibition: Call Centre Expo 2009
Venue: Birmingham NEC, Hall 9
Date: 22 & 23 Sept 2009

Visit the Business Systems stand E11, and see the latest technological innovations in call recording, business analytics and mobile workforce solutions. Expert consultants will be available to provide advice on the best fit systems from a portfolio of leading call recording, quality monitoring and analytics tools in today’s market place.