Improving Performance in the Contact Centre
Leveraging the latest technology to optimise performance and engage mobile workers
| Date: |
Thu 27 Nov 2008 |
| Venue: |
Vinopolis, London, SE1 |
Attracting over 250 delegates from Call Centre Operations and IT departments, this event promises to keep managers updated on the latest technologies designed to improve performance and manage an increasingly mobile workforce. Leading contact centre practitioners and innovators will share tips on what has worked for them and what to expect from the future. Delivering a combination of keynote presentations, case study material and commentary from industry associations this conference is not to be missed!
VIEW FULL AGENDA >>
Why attend?
This conference and exhibition showcase is a valuable tool for stimulating thoughts and ideas, which you can relate back to your team and your contact centre. Demonstrating effective tools and techniques to help improve performance, this conference is ideal for Contact Centre Managers, Operational Directors and Team Leaders to;
- Enhance customer experience
- Empower your team leaders to manage and update their own campaigns
- Understand the latest technology trends and how they relate to your organisation
- Manage your mobile workers as if they were in the contact centre
- Understand how to better leverage supplier relationships
- Increase cross-sell and up-sell opportunities
- Provide management reporting for strategic decision-making
- Optimise your workforce
- Find out what your industry peers are doing
Practical demonstrations will be available on the very latest mobile workforce solutions, quality monitoring, business analytics, IVR, compliance and campaign management products.
The agenda and speakers are currently being finalised and full details will be published on the website in due course.
What can you expect?
See the highlights from last year's conference and view this year's agenda.
What last year’s attendees said;
“Please invite us next year! Fantastic information being shared, food amazing, thank you for an informative day.” Training Coordinator, BT Fleet
“A very informative and well organised conference.” Team Manager, House of Commons
“The conference was informative and gave us new ideas.” Head of Contact Centre, National Debtline
“Good Venue & Food. Great Insight into the Contact Centre Future.” Business Development Manager, Synovate
“Excellent – very informative and real relevance of best practice. Speakers were interesting, catchy and engaged with the audience.” Graduate Performance Manager, BT
“Thoroughly enjoyed the presentations – very informative and engaging.” Business Strategy Consultant, Convergys
Who attended our last event?
Listed below are just some of the organisations that attended our last event.
• AA Insurance
• BeCogent
• BP
• BSkyB
• Eurotunnel
• Hoodless Brennan
• JP Morgan
• KPMG
• Lafarge Aggregates
• NATS
• Octopus Travel
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• PA Consulting
• Pearson VUE
• Punch Taverns
• RAC Motoring Services
• Red Lorry Yellow Lorry
• Santander
• Thames Valley Police
• Tesco Stores
• Transport for London
• Vodafone
• Waitrose
• Welcome Finance
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Can you afford not to attend?
This event is free but places are limited.
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