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Key Benefits |
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High capacity, high quality recording |
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Flexible open platform offering superior connectivity |
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Modular design to ‘bolt on’ applications with changing needs |
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Suitable for command & control, trading or call centre environments |
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For organisations recording up to 60 channels, VocalEvoLite is a cost effective version of VocalEvolution’s,
highly secure ‘Linux-based’ corporate call recording solution. Vocal Recorders are well-established products sold and
maintained successfully throughout the world offering uncompressed digital quality recordings and advanced compression
technology.
As you would expect from any solution in the Vocal range, VocalEvoLite utilises Vocal’s ‘open systems’ philosophy.
Through a combination of non-proprietary hardware and powerful APIs this solution lowers the cost of ownership by
providing cost effective upgrades, and greater connectivity to your business applications or existing telephony
infrastructure.
This recording solution integrates with the InspirationPro quality monitoring software for call centres. Other
add-on web-based recording applications are available to enable quick and easy access to calls. An ideal solution
for smaller branches or distributed environments.
Recording Applications |
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Total Recording – records all calls, for compliance or risk-management purposes
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Selective ‘rules-based’ recording – for defining call recording schedules around your particular requirements
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Record on demand – enables you to initiate a recording while a call is in progress
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Real time monitoring – securely observe or monitor live calls on-line
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Key Features |
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Fully scalable from 4 –60 channels of analogue or digital recording per logger |
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Extension side and trunk-side recording |
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Playback via web browser, networked PC, telephone or speaker
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Based on Suse Linux |
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Digitally compatible with leading PBX and switch hardware platforms |
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CDR/CTI integration |
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Easy-to-use software interface for search and retrieval of calls including browser based replay of calls |
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Highly secure playback software enabling multiple access levels for staff |
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D-channel de-coding available on certain PBX |
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Call Tagger provides free seating capability |
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Multi-language support for any translation required |
Reliability |
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Voice and/or radio recordings |
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Secure offline storage to DVD-RAM, CD-RW, or AIT |
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Up to 50,000 hours of on-line storage, allows months of recordings to be instantly available before archiving
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Integration with NAS (network attached storage) for high capacity requirements |
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Full web-based or Windows-based systems management software for search, replay and automated fault monitoring |
Need Quality Monitoring Software to score and assess staff?
VocalInspirationPro Quality Monitoring Software integrates with VocalEvoLite
more information
