Call Logging and Monitoring Health Checks – System and Quality Programme

Part of Business Systems professional services is to offer Health Checks on any aspect of your recording and monitoring solution or your quality programme. Buying a Health Check gives you access to Business Systems’ call monitoring system experts and quality management consultants, the most highly qualified in the industry.
 

Key Components – Call Monitoring Systems Health-Check   • In Depth Analysis of all existing system configurations   • Recording quality check on random or pre selected channels   • Functionality tests   • Minor equipment issues identified and resolved   • Major faults highlighted and action plan initiated   • Functionality checks on remote client workstations   • Full written report	Key Components- Quality Programme Health Check (DNA)   • Full Development Needs Analysis (DNA) on your quality programme   • On-site visit with leading call centre expert   • Comprehensive Business Plan and Strategic Assessment document with actionable recommendations   • Comparative benchmarking data against industry standards   • No risk - Full Money Back Guarantee on DNA consultancy and business maximisation service if not satisfied
Key benefits   • Eliminates risk of impending system failure   • ‘Hands on’ advice on system usage   • Advice on ‘best practice’ methods for recording recovery   • Expert recommendations for possible enhancements	Key benefits   • Synchronisation of business goals and objectives with daily working practices   • Cost savings through identification of inefficiencies   • Practical ongoing methods to ensure continual success   • Knowledge transfer from expert in quality management for contact centres

Contact service-mgr@businesssystemsuk.com for more information and details of costs

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