Date:                Thu 26 Nov 2009
Venue:             Vinopolis, London, SE1
 
In its 8th year, this annual conference attracts over 250 delegates, typically from within customer services, call centre operations and IT departments. This event promises to keep managers updated on the latest technologies designed to improve performance by driving sales and service excellence. Leading customer service practitioners and innovators will share tips on what has worked for them and what to expect from the future. Delivering a combination of keynote presentations, strong case study material and commentary from industry associations this conference is not to be missed!

Why attend?
This conference and exhibition showcase is a valuable tool for stimulating thoughts and ideas, which you can relate back to your team and customer service operations. Demonstrating effective tools and techniques to help improve performance, this conference is ideal for Customer Service Managers, Contact Centre Managers, IT Managers, Operational Directors and Team Leaders to;

• Deliver excellence not average in customer service
• Optimise call handling capability
• Understand the latest technology trends and how they relate to your organisation
• Achieve rapid return on technology investments
• Extract insight from interactions to drive service and sales
• Increase cross-sell and up-sell opportunities
• Leverage hosted technology alongside owned equipment to create tailored solutions
• Provide management reporting for strategic decision-making
• Optimise your workforce
• Find out what your industry peers are doing

Practical demonstrations will be available on the very latest business intelligence applications, call recording products and call centre solutions.

The agenda and speakers are currently being finalised and full details will be published on the website in due course.

What can you expect?
See the highlights from last year’s conference and view this year’s agenda.

What last year’s attendees said;
“Excellent, professional informative and enjoyable. Truly motivational and refreshing, can’t measure just how valuable this has been to me.” Functional Manager (Operations Centre), BT Conferencing
 
“I really enjoyed the day, superbly organised well done!” Customer Service Manager, Carpetright plc
 
“A well organised and extremely informative day.” Head of Enquiry & Advice, House of Commons
 
“An extremely interesting and informative day in an excellent location.” Call Centre Manager, METRO
 
“Have come away with several really relevant points which I feel will make a difference to the way we work, so thank you.” Contact Centre Manager, Solicitors Regulation Authority
 
“Never attended anything like this before and was pleasantly surprised – will be attending more.” Communications Supervisor, South East Essex College

Who attended our last event?

Listed below are just some of the organisations which attended last years event.

Can your organisation afford not to attend?

This event is free but places are limited so register now to secure a space for you and your team >