Having worked with Surrey Police to develop Call Handling guidelines, which have now been adopted as a National Standard for all UK police forces, Business Systems would like to offer help to other police forces looking to adopt these into their service centres. A Contact Centre Assessment Service designed especially for Police service centres is now available from Business Systems. This service offers the facility for service managers to meet with the Business Systems consultant responsible for setting up these call-handling guidelines. An informal assessment of needs would be carried out, with a view to providing recommendations to progress forward. For more information contact consult-mgr@businesssystemsuk.com. This service is also available for other governmental call centre type environments looking to improve service levels.
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