News for Summer 2006:
- Download Summer 2006 Newsletter as .pdf file
- See Archived News Stories

Business Systems acquires OPEX Hosting Ltd Business Systems UK Ltd completes the acquisition of OPEX Hosting Ltd, a provider of network-based telecommunication services.

System Scaling and overload can be a thing of the past Hosted network based telephony services provide instant additional capacity and eliminate delays in acquiring and setting up premises based systems.

CALL RECORDING CASE STUDY CEMEX, a global leading supplier of cement, ready-mixed concrete and aggregates expand call recording to make sales and distribution more efficient at two sites.

NICE NEWS SPOT Call recording for encrypted IP calls - NICE now offer active VOIP recording for encrypted IP calls. Enhanced recording applications on IP telephones - NICE launch IP phone applications for the Avaya and Alcatel IP environments, previously unavailable.

Vocal Soapbox Driving the contact centre based on market intelligence Vocal Recorders latest offering uses phrase and trends analysis technology; a facility that is set to become part of the standard toolset for contact centres.

Thales Corner Bye Bye Wordnet Series 2 What options exist now that manufacturer support for Wordnet Series 2 and related applications such as Recorderlink and SARA ended in May 2006?

PROJECT MANAGERS CASEBOOK Increasing On-Line storage to your Call Recorder… not as hard as you may think! Here's why - here's how!

On the trail of historic voice recorders the Monitor's news-hound asks… How many Barclays' employees does it take to change a backup tape? Well done to the Monitor's archive team for finding this lovely example of Racal's 'recorder-wall' at Barclays' treasury room in London.