Up there with life's monumental dilemmas comes voice recordings very own, Trunk-side recording vs. Extension-side, which one is right for your organisation?

Both are well-established and mature offerings with hundreds of thousands of channels deployed globally. The following matrix highlights the advantages and disadvantages of each offering: -

Trunk-side

Extension-side

Infrastructure costs (cabling)

Low

High

Management of recording changes (physical)

Low

High

System Administration

Low

Low

Complexity

Medium

Low

Inherent resiliency

Good

Excellent

Small scale Solution cost (low channel count)

High

Low

Enterprise scale Solution cost (high channel count)

Medium

High

Recording channels per Logger

High

Medium

Detailed call information

Yes

No (Yes if integration with the switch)

Record internal calls

No

Yes

Small recording solutions invariably opt for extension-side recording, as the cost of a trunk-side recording solution at this level is prohibitive. Remember that in most instances recording trunk-side requires integration with the switch to provide call information. This is necessary in order to determine which trunk an extension utilised in order to facilitate the search and replay of calls.

As illustrated above, there are a sufficient number of differentiators between the two offerings for a clear, informed decision to be made.