Nexidia – Advanced Speech Analytics Solution

 
Delivering one of the best ROI’s of any speech analytics application the Nexidia solution has the scalability to handle a large volume of audio and video with minimal hardware. In addition, it’s uniquely fast processing and indexing capability means that it delivers meaningful results rapidly.
 
Incorporating patented phonetic search technology the Enterprise Speech Intelligence application provides advanced visual reporting and analysis tools ensuring management can quickly and effectively analyse large volumes of data in an intuitive format. From high level reports to detailed drill-downs, the application provides valuable business intelligence and improved operational processes to all organisations which rely heavily on customer contact by telephone.

Key features include:
 

Speed and scalability – using just one server, organisations can process more than 20,000 hours of audio data per day, delivering the fastest available indexing speeds in the industry; Accuracy – contextually relevant results are delivered more quickly using proximity searches that highlight spoken content within a specified timeframe of other words, incorporating Boolean terms like AND, OR and NOT; Multiple Language Support – audio data can be searched across any of the 35 supported languages. Accurate results are achievable regardless of speaker’s gender, age, dialect, accent or speaking style; Call  Metrics & Organisational Dashboards – enables users to perform detailed analysis on data such as call volumes, talk time and non-talk time, highlighting emerging and historical trends. Provides segmented analysis based on organisational structures gaining insight into key performance metrics  from the enterprise level down to individual employee performance; Detailed Reports – interactive and customisable, includes call driver reports; trend reports pinpointing cause behind call volumes; correlation reports to discover hidden relationships behind call drivers and behaviours; talk time reports highlighting time-consuming, complex call types and actions for improving handling and; activity maps to visualise vast numbers of customer interactions together with related categories and performance metrics to quickly identify ‘hot spots’.

 
This application raises the bar on search performance, scalability and speed and based on continuous improvements to the core Phonetic indexing engine customers can quickly extract deep and meaningful intelligence directly from their recorded audio assets.
 
With broad call recording platform integration and flexible deployment options meeting the demands of the most security-conscious organisations, the application can be deployed in virtually any environment with ease.