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Nice Call Recording and Quality Monitoring

   
 

Nice Call Recording

 

Nicelog 8.9 and Version 9

Nice’s flagship high-capacity recording solution offering unlimited recording capacity with up to 224 channels per server. Records voice, screen or radio communication constantly, selectively or on-demand. To ensure data integrity, NiceLog supports multiple redundancy and storage options.

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Mirra Series 2

Reliable compact recording solution offers 4-32 channels of recording with 2400 hours storage, records telephony and/or radio offering total, constant recording. Mirra comes with the latest storage options and remote retrieval options, ideal for public sector safety and small/medium organisations.
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Mirra Series IV Call Recorders

All-in-one compact recording solution offers 4-48 channels of recording with 50,000 hours of standard on-line storage, records mixed analog, digital, telephony or radio communications. Perfect for constant recording it has a web based application suite for full control and operation. Ideal for small & mid sized organisations particularly within Public Safety.
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Nicecall Focus III

Larger capacity compact recording solution offering 4 - 48 channels of high quality recording with 50,000 hours of on-line storage. This recently released recorder offers the latest in offline storage options, and full integration with other Nice recording applications.
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Nice Quality Monitoring

 

NiceAdvantage Quality Monitoring Package – for monitoring less than 100 staff
Status = Discontinued Product Line

NiceAdvantage, a corporate quality monitoring package, fully integrated with the Nice voice recording range, providing scoring and reporting capability for telephone based teams of up to 100 staff. Business Systems provides full implementation services and consultancy to help establish or enhance an effective quality programme.

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Nice Universe/Nice Perform Corporate Quality Monitoring Solution – for monitoring over 100 staff

NiceUniverse integrates to the Nice recording range, providing a state-of-the-art, corporate quality monitoring solution. Business Systems offers full implementation services and specialist consultancy for starting a quality monitoring programme or enhancing a present one. This ensures that your technology will help achieve your business goals and that your investment in your quality programme will succeed with a speedy return on investment.

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Sunset Policy/Discontinued Products

For Nice’s discontinued products/sunset policy on Wordnet 1, Wordnet 2 or Wordnet 3.
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From our clients:-

"The system has enabled us to capture more quality calls to identify training needs, resulting in a positive impact on conversion rates and a consistent approach to call centre service"
 
- Mike Carter of Teachers Provident Society, the fifth largest friendly society in the UK

 


Sales:
0800 458 2988


Switchboard:
020 8326 8200

 
 
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