Compelling evidence that early adopters of Speech Analytics are reaping significant client relationship, revenue generation and operational performance rewards is now available for scrutiny. In today’s market, technology solutions need to recoup initial investments in less than 12 months and go on to consistently deliver to the business bottom-line.

This regional ICS breakfast briefing hosted by Business Systems and Nexidia has been designed to ensure that you are at least fully aware of the potential of Speech Analytics. By sharing results from real-life case study material and providing insight into just how quickly your organisation can realise the benefits, we will help you make a balanced decision as to whether your organisation should seize the opportunities available.

8.00am	Registration & Breakfast
8.25am	Chair’s Opening Address Welcome & purpose of breakfast briefing	Phil Auden, ICS Membership Director
8.30am	Harnessing Speech Analytics to drive organisational excellence Speech analytics is no longer a new concept. A number of UK organisations are now implementing solutions to achieve differentiation through improved customer service, and substantial ongoing financial rewards by more closely analysing individual and organisational performance. This session provides an overview of the latest tools available and the results they are already reaping for early adopters.	David Mason, Major Account Manager, Business Systems
9.00am	Implementing Speech Analytics – A Case Study from Nexidia Who is implementing analytics? What were the key drivers behind implementation? How easy is it to get started? Hosted or In-House solution?.. and how can you build a business case which easily exceeds your organisations sign-off criteria?	Mike Whitehouse, Business Development Manager, Nexidia
9.30am	Chair’s Summary and Close	Phil Auden, ICS Membership Director