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NiceVoIP from NICE Systems' *Diamond Partner
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 For larger organisations needing to capture, store and replay IP telephony interactions, the NiceVoIP recording
solution provides a specialist high capacity IP recording server. NiceVoIP is certified for most IP environments,
connecting to industry leading IP telephony platforms including Aspect, Avaya, CISCO, Nortel or Siemens.
This solution uses the Nice proprietary platform which has been proven to offer uncompromised digital quality
recording and advanced compression technology. For recording voice and/or screen simultaneously NiceVoIP works
alongside the Nicelog recording server offering voice and screen recording.
*Diamond Partner accreditation is the highest award from Nice Systems for service and support capabilities. Business Systems UK is the only reseller to achieve this status which makes us the only ‘Centre of Excellence’ outside of Nice Systems.
Business Systems has extensive experience of working in VoIP environments including implementing the first two
of the UKs largest entirely VoIP recording solutions.
Recording Applications |
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‘Selective’, rules based, or Random recording - for quality monitoring or other applications |
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Blanket recording or ‘Total recording’ makes NiceVoIP suitable for organisations that need transaction verification, compliance or risk management. |
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Record on demand applications within NiceVoIP enable recording to be initiated at any time while a call is in progress, by simply pressing a button on designated workstations. |
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Real time monitoring allows organisations to view the current status of any calls and initiate recording if required. |
Key Features |
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Simultaneous recording of up to 100 VoIP calls per recorder -links to hundreds of IP streams, (ie telephones) automatically recording active calls
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Industry standard algorithms used to maximise storage enabling up to 80,000 channel hours per unit
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State of the art system administration & security options enabling multiple user level access and full audit trails
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Multiple offline storage options – DDS, AIT, DVD RAM, Nice Storage Centre (for unlimited Network Attached Storage)
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Logger redundancy solutions – N +1 logger chains
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Powered by Microsoft Windows 2003 Server
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CTI and CDR support for all leading vendors
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Integrates with Nice family of products including NiceUniverse for quality management
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